Return & Refund Policy

At Neutraroma, customer satisfaction is our priority. Every product is carefully inspected before dispatch. Due to the personal nature of skincare products and hygiene standards, the following Return & Refund Policy applies.

1. Eligible Returns & Replacements

You may request a return, replacement, or refund if:

• You received a damaged product.
• You received the wrong product.
• A product is missing from your order.
• You received an expired or defective product.

Please notify us within 48 hours of delivery by emailing neutraroma@gmail.com along with:

• Order Number
• Photos of the product
• Clear Unboxing Video (Recommended)
• Description of the issue

2. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or refunds for:

• Opened or used skincare products.
• Products with broken seals.
• Products damaged due to misuse or improper storage.
• Products purchased during clearance or promotional sales.
• Change of mind after delivery.

3. Refund Process

• Refunds will be processed within 5–7 business days after approval.
• Refunds will be credited to the original payment method.
• Bank processing times may vary depending on your payment provider.

4. Replacement Policy

If the received product is damaged, defective, or incorrect, we will provide a replacement at no additional cost, subject to stock availability.

5. Cancellation Policy

• Orders can be cancelled before they are shipped.
• Once an order has been dispatched, cancellation requests cannot be accepted.

6. Shipping Charges

• If the return is due to our mistake (wrong, damaged, or defective product), return shipping charges will be borne by Neutraroma.
• For any other approved return, shipping charges may be deducted from the refund amount.

7. Contact Us

For any return, refund, or replacement request, please contact our Customer Support team.

Email: neutraroma@gmail.com

Website: www.neutraroma.com