Shipping Policy

At Neutraroma, we strive to deliver your skincare products safely and on time.

Order Processing

• All orders are processed within 24–48 hours after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order is shipped, you will receive a confirmation email or SMS with tracking details.

Delivery Timeline

• Metro Cities: 2–5 Business Days
• Other Cities & Towns: 4–7 Business Days
• Remote Areas: 5–7 Business Days

Delivery timelines are estimated and may vary due to weather conditions, courier delays, or other unforeseen circumstances.

Shipping Charges

• Free Shipping on all prepaid orders above ₹499.
• A nominal shipping charge may apply to orders below ₹499.
• Cash on Delivery (COD) charges, if applicable, will be displayed during checkout.

Order Tracking

Once your order has been dispatched, you can track it using the tracking link sent to your registered email address or mobile number.

Delivery Attempts

Our courier partners will make multiple delivery attempts. If the package cannot be delivered due to an incorrect address or customer unavailability, it may be returned to us.

Address Changes

Please ensure that your shipping address and contact details are correct while placing your order. Address changes can only be requested before dispatch.

Damaged or Missing Orders

If you receive a damaged package or if any item is missing, please contact us within 48 hours of delivery and provide:

• Order Number
• Photos of the package and product
• Unboxing Video (Recommended)

Delayed Deliveries

Although we work with trusted courier partners, delivery delays may occasionally occur due to factors beyond our control. We appreciate your patience and understanding.

Contact Us

For any shipping-related questions, please contact our customer support team.

Email: neutraroma@gmail.com

Website: www.neutraroma.com