Terms & Conditions

Effective Date: [Add Date]

Welcome to Neutraoma. By accessing or using our website, purchasing products, or engaging with our services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website.

1. General Information

This website is owned and operated by Neutraoma. Throughout the website, the terms “we,” “our,” and “us” refer to Neutraoma.

By visiting our website and/or purchasing products from us, you agree to these Terms & Conditions, including any policies referenced herein.

If you do not agree with any part of these terms, please refrain from using our website.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age, or using the website under parental or guardian supervision.
  • You are legally capable of entering into binding agreements.
  • The information provided by you is accurate and complete.

3. Products & Services

Neutraoma offers cosmetic, skincare, and wellness-related products.

We strive to display product descriptions, images, and information accurately. However:

  • Product packaging may vary slightly from website images.
  • Availability of products is subject to stock.
  • We reserve the right to discontinue products without prior notice.

Use of products should always follow the instructions mentioned on the packaging.

4. Pricing & Payments

All prices displayed on the website are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.

We reserve the right to:

  • Change product pricing without prior notice
  • Modify offers and discounts at any time
  • Cancel orders due to pricing or technical errors

Payments are processed securely through trusted third-party payment gateways.

5. Orders & Acceptance

After placing an order, you may receive an order confirmation. However, order acceptance is subject to:

  • Product availability
  • Successful payment verification
  • Verification of shipping details

Neutraoma reserves the right to refuse or cancel orders at its discretion.

6. Shipping & Delivery

Estimated delivery timelines are provided for convenience and may vary due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Service limitations

Neutraoma shall not be held responsible for delays caused by third-party logistics partners.

Customers are responsible for providing accurate delivery information.

7. Return, Refund & Cancellation Policy

Non-Refundable Products

Due to the personal care and hygiene nature of cosmetic products, all products sold by Neutraoma are strictly non-returnable and non-refundable.

Once delivered, returns, exchanges, or refunds will not be accepted.

Limited Exceptions

A replacement request may only be considered if:

  • Wrong item delivered
  • Product received damaged

To be eligible, customers must report the issue within 24 hours of delivery along with:

  • Order details
  • Clear images of the product/package
  • Mandatory unboxing video

Claims without valid proof may be rejected.

Order Cancellation

Orders cannot be cancelled once dispatched.

8. Intellectual Property

All content on this website including:

  • Logos
  • Brand name
  • Images
  • Graphics
  • Product descriptions
  • Website design

are the intellectual property of Neutraoma and may not be copied, reproduced, or used without written permission.

9. User Conduct

You agree not to:

  • Use the website for unlawful purposes
  • Attempt unauthorized access to website systems
  • Interfere with website security or operations
  • Submit false or misleading information

Violation of these terms may result in restricted access.

10. Limitation of Liability

Neutraoma shall not be liable for:

  • Any indirect or incidental damages
  • Delays in delivery caused by third-party services
  • Allergic reactions or product sensitivities

Customers are advised to review ingredients and perform a patch test before use.

Product suitability may vary from person to person.

11. Third-Party Links

Our website may contain links to third-party websites for payment, shipping, or informational purposes.

Neutraoma is not responsible for the privacy practices, content, or services of third-party platforms.

12. Privacy

Your use of the website is also governed by our Privacy Policy.

By using our website, you consent to our collection and use of information as described therein.

13. Changes to Terms

Neutraoma reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Continued use of the website after updates constitutes acceptance of revised terms.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts of [Your City/State].

15. Contact Information

For questions regarding these Terms & Conditions:

Neutraoma
Email: support@neutraoma.com
Phone: +91 XXXXXXXXXX