Terms of service
Welcome to Neutraroma. By accessing or using our website and purchasing our products, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website.
1. Acceptance of Terms
By using this website, you agree to these Terms & Conditions, our Privacy Policy, Shipping Policy, and Return & Refund Policy.
2. Products & Services
Neutraroma offers skincare and beauty products. We make every effort to accurately display product descriptions, ingredients, and images. However, actual product packaging may vary slightly from the images displayed on the website.
3. Product Usage
- Our products are intended for external use only.
- Results may vary from person to person depending on skin type and usage.
- We recommend conducting a patch test before using any skincare product.
- Neutraroma products are not intended to diagnose, treat, cure, or prevent any disease.
4. Pricing & Payments
- All prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes unless otherwise stated.
- We reserve the right to change product prices at any time without prior notice.
- Payments must be completed through the approved payment methods available on the website.
5. Order Acceptance
- We reserve the right to accept, reject, or cancel any order at our sole discretion.
- In the event of a pricing error, stock issue, or suspected fraudulent activity, we may cancel the order and issue a full refund.
6. Shipping & Delivery
Orders are shipped according to our Shipping Policy. Delivery timelines are estimates and may vary due to courier or logistical delays beyond our control.
7. Returns & Refunds
Returns, replacements, and refunds are governed by our Return & Refund Policy. Opened or used skincare products are generally not eligible for return due to hygiene and safety reasons.
8. Intellectual Property
All content on this website, including logos, product names, images, graphics, text, and designs, is the property of Neutraroma and may not be copied, reproduced, or used without prior written permission.
9. Limitation of Liability
Neutraroma shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.
10. User Responsibilities
You agree:
- To provide accurate information when placing orders.
- Not to misuse the website or engage in fraudulent activities.
- Not to attempt unauthorized access to our systems or data.
11. Privacy
Your personal information is handled in accordance with our Privacy Policy.
12. Changes to Terms
Neutraroma reserves the right to update or modify these Terms & Conditions at any time without prior notice. Changes will become effective immediately upon posting on the website.
13. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.
14. Contact Information
Neutraroma Customer Support
📧 Email: neutraroma@gmail.com
🌐 Website: www.neutraroma.com